2 stars because first shipment was quick and easy. Vitamins seem fine. Vegan + Glass bottle. Poor Customer Service 2nd shipment: I received a notice from UPS that I would be owing $52 USD for additional fees. My order was invoiced a 10 GBP order. I informed customer service and gave them the tracking information they'd need to resolve this. I received the following reply: "If you make an order for delivery outside of the UK, your order may be subject to import duties and taxes which will be applied when the delivery reaches that destination. Unfortunately we are not able to view these charges and we cannot predict their amount, as they differ from country to country. You will be responsible for payment of any such import duties and taxes, and will be contacted by the delivery company to advise further on how to make payment. However if you would like more information on these then please contact your local customs office for further information before placing your order." No where on the site or when ordering is any of this mentioned. I order things internationally frequently and other companies seem to be able to "guess" at the shipping prices... because it's not guessing. Companies ship with accurate international postage every second of every day. I'm happy to retract some of this IF somewhere on the site it mentions that you could be paying 4x your order invoice for shipping without warning. I would even understand a small additional fee IF WN would've helped resolve it any way. Sorry, this really isn't acceptable customer service.